Return, Replacement & Store Credit Policy
At PetFun, we are committed to delivering quality products for your beloved pets. If something isn't right with your order, we're here to help.
Our goal is to resolve every concern quickly and fairly while ensuring the best possible shopping experience.
Eligibility for Returns & Replacements
You may request a return or replacement within 7 days of receiving your order if:
- You received a wrong product.
- The product was damaged during transit.
- The item is defective or unusable upon arrival.
- The product is missing parts or accessories.
- The product has expired or is nearing its expiry date, where applicable.
To process your request, please share:
- Your Order ID.
- Clear photographs or an unboxing video showing the issue.
- Images of the product, packaging, and shipping label.
Requests submitted without supporting images or after the specified period may not be eligible for review.
Products Not Eligible for Return
For hygiene, safety, and quality reasons, the following items cannot be returned once delivered unless they are damaged, defective, or incorrectly shipped:
- Pet food and treats that have been opened.
- Nutritional supplements with broken seals.
- Grooming products that have been used.
- Toys that show signs of use.
- Bedding, clothing, harnesses, collars, or accessories that have been used, washed, or soiled.
- Customized or personalized products.
- Clearance, promotional, or final sale items.
Store Credit Instead of Refunds
To provide a faster and more convenient resolution, we generally issue Store Credit instead of monetary refunds for eligible returns.
Once the returned product passes our quality inspection:
- A Store Credit Coupon equivalent to the eligible product value will be issued.
- The coupon can be redeemed on your next purchase from our website.
- Store Credit is non-transferable and cannot be exchanged for cash.
- Unless otherwise specified, Store Credit remains valid for 6 months from the date of issue.
- Only one promotional coupon may be applied per order unless otherwise mentioned.
This allows our customers to continue shopping for their pets while ensuring a smooth and efficient resolution process.
Replacement Policy
If the received product is damaged, defective, or incorrect, we may offer:
- A free replacement, subject to product availability, or
- Store Credit if a replacement is unavailable.
The choice of resolution will depend on stock availability and the nature of the issue.
Return Pickup
Where service is available, we will arrange a reverse pickup through our courier partners.
If reverse pickup is unavailable in your location, you may be requested to ship the product to our return address. In such cases, reasonable courier charges may be reimbursed in the form of Store Credit after verification.
Products must be returned:
- In their original packaging.
- Along with all tags, labels, manuals, and accessories.
- Without physical damage caused after delivery.
Order Cancellation
Orders can be cancelled before they are dispatched.
Once an order has been shipped, cancellation requests cannot be accepted. Customers may instead request a return or replacement if eligible under this policy.
Delivery Refusal
If an order is refused at the time of delivery without a valid reason, the shipping charges and return shipping costs, if applicable, may be deducted before any Store Credit is issued.
Refund Exceptions
Refunds to the original payment method are generally not provided.
However, in exceptional situations such as duplicate payments, failed deliveries due to our operational error, or where required by applicable consumer laws, we may process a refund to the original payment source after internal verification.
Quality Inspection
All returned products undergo a quality inspection before approval.
Returns may be declined if:
- The product has been used or consumed.
- The item is damaged due to customer handling.
- Original packaging is missing.
- Product tags, labels, or accessories are absent.
- The issue reported does not match the condition of the returned product.
Contact Us
If you need assistance regarding your order, please reach out to our Customer Support Team.
Email: info@petfun.in
Phone: +91 93106 40582
Customer Support Hours: Monday to Saturday | 10:00 AM - 6:00 PM (IST)
We value your trust and will always strive to provide a fair, transparent, and hassle-free resolution.