Shipping Policy
Shipping Policy
Thank you for shopping with us! We are committed to delivering your pet's essentials safely and on time. Please read our shipping policy to understand how we process and deliver your orders.
1. Order Processing
- All orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional sales, or unforeseen circumstances, order processing may take slightly longer. Customers will be informed in case of any significant delay.
2. Delivery Timeline
Estimated delivery timelines are as follows:
- Metro Cities: 2–5 business days
- Tier 2 & Tier 3 Cities: 3–7 business days
- Remote & Rural Areas: 5–10 business days
Delivery timelines are estimates and may vary due to courier availability, weather conditions, natural disasters, strikes, or other circumstances beyond our control.
3. Shipping Charges
- Free shipping on orders above 499.
- A nominal shipping fee applies to orders below 499.
- Additional shipping charges may apply for bulky, oversized, or heavy products. Such charges, if applicable, will be displayed during checkout before payment.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email and/or SMS/WhatsApp with the tracking details. You can track your shipment using the provided tracking link.
5. Delivery Attempts
Our courier partners will make up to three delivery attempts. If the order remains undelivered due to incorrect address, customer unavailability, or refusal to accept the package, it may be returned to us. Re-shipping charges, if applicable, will be borne by the customer.
6. Address Accuracy
Customers are requested to provide complete and accurate shipping information, including house number, street, landmark, city, state, and PIN code along with a valid contact number. We shall not be responsible for delays or failed deliveries due to incorrect or incomplete addresses.
7. Damaged or Tampered Packages
If your package appears damaged, tampered with, or opened at the time of delivery:
- Do not accept the package if the damage is significant.
- Take clear photographs of the package.
- Contact our customer support within 24 hours of the delivery attempt with your order details and photographs.
8. Partial Shipments
In certain cases, your order may be shipped in multiple packages due to product availability, warehouse location, or package size. You will receive separate tracking information for each shipment where applicable.
9. Delivery Delays
While we strive to ensure timely deliveries, delays may occasionally occur due to:
- Weather conditions
- Natural calamities
- Government restrictions
- Courier network disruptions
- High order volumes during sales or festivals
We appreciate your patience and understanding in such situations.
10. Need Assistance?
If you have any questions regarding your shipment or delivery, please contact our customer support.
Email: support@yourwebsite.com
Phone: +91-XXXXXXXXXX
Business Hours: Monday to Saturday | 10:00 AM – 6:00 PM (IST)
We are always happy to assist you and ensure your shopping experience is smooth and hassle-free.